Return & Exchange Policies:

Cash refunds are allowed only in one case which is a wrong bill from our side.
The customer has up to 3 days to:

- Exchange the order with another product after receiving it if he/she is not 100% satisfied about the product with paying the delivery charges.
- Try the product and get an exchange of the same item if it's not working or damaged without paying any additional charges.

- If the item was tested before being sent and was working properly, refunds are not accepted.


Cancellation Policy:


The customer is not allowed to cancel the order and get his money back after paying the bill unless having an exceptional case which will be discussed.


Delivery Charges & Policy:


- The delivery charge would be 4$ on all items that will weigh under 10 kilograms which means any item other than heavy weight items.
- Heavy weight items will charge starting from 5$ to 30$ depends on the weight and the number of pieces (furniture particularly).
Damaged Items in Transport :If there is any damage to the packaging on delivery, contact us immediately at madogroup@hotmail.com
Normally, the delivery takes place within 3 to 4 working days if the item is available in the warehouse, & from 7 to 10 days if the item is not available in the warehouse to provide it.

Security:


As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your Account.  Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorized password use.

We understand the importance of keeping your personal data private and secure.  We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.  Please be informed that despite our best efforts, no security measures are impenetrable.  Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal data